FAQ DO NOT USE
Last updated November 1, 2022
HOW DO I PLACE AN ORDER?
At this time, we are unable to showcase our furniture during your consultation, but would be happy to make recommendations!
WHAT CONDITION WILL MY ITEMS BE IN? HOW WILL THEY BE PACKAGED?
Dinnerware items will arrive clean and polished, stored in restaurant grade glass racks and containers. We use a commercial dishwasher to ensure that everything is sanitized before items leave our warehouse. A large majority of our inventory items are vintage, but we do our best to check for any chips and cracks before deeming them worthy for your event.
Metallic inventory such as candle holders and antique trays may have patina. We do have other candle options that do not have patina.
Stacked dining room chairs, folded tables, and lounge pieces will be delivered to a designated space, ready for setting unless you have opted for the additional service of set-up.
WHAT ARE THE WILL CALL/DELIVERY OPTIONS AND HOW FAR DO YOU DELIVER?
Option #1: Will Call (BY APPOINTMENT ONLY)
We allow pick-up from our warehouse up to two days prior to an event and return two days after. The standard pick-up day is Thursday and the standard return day is Monday. Pick-up and return times are by appointment only, available between 10am-2pm on will call days. A link to schedule will call appointments will be sent 1-2 weeks prior to the pick-up date. We can accommodate pick-ups and returns outside of the 10am-2pm window or on a non-standard will call day, subject to a $25 fee to cover staff time.
Furniture may be picked up/returned via will call as long as all items are properly secured in an enclosed vehicle (ex. closing trunk or enclosed trailer). We do not allow furniture to be picked up in an open trunk bed.
Option #2: Delivery/Pick-Up
At this time, we deliver anywhere within Arizona and surrounding states. Our delivery fee for tableware starts at $150 + $1/per mile from our warehouse to the event location. Furniture delivery starts at $300 + $1/mile from our warehouse to the event location. Other additional delivery fees may be added depending on the difficulty of the delivery (no cart access, parking fees, etc.).
Pick-up is complimentary when full delivery fee is paid. Delivery and pick-up does not include set-up or striking items before and/or after the event. Items must be packaged in original containers and ready for us to pick up at the end of the event.
Deliveries outside a 50 mile radius of our warehouse may incur lodging fees and per diem for our staff.
We require at minimum a 2-hour delivery window for all orders. Delivery and pick-up times will be finalized 2-4 weeks before the event.
DO YOU OFFER DAY OF STYLING OR SET UP?
Absolutely! While some planners/venues already include set-up in their prices, others do not. If you are in need of a set-up crew for your day, we have a ton of experience setting tables! The costs vary based on each individual order and time constraints. Our set-up fee will cover setting up of The Confetti Studio rentals only.
IS THERE AN ORDER MINIMUM? WHERE CAN I FIND PRICING?
Our minimum is $100 (pre-tax) for every order, including delivery. Pricing for all of our items can be viewed on this website by clicking on the item image for details!
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
We do have limited availability in inventory due to the unique nature of our rentals so we recommend having a chat with us as soon as you’ve chosen your date and finalized your venue.
CAN I MAKE ADJUSTMENTS TO MY ORDER?
Yes, you may! We do not allow reductions in original order amount, but you are welcome to switch items and quantities up to a week before the event as long as the new items you are interested in are available and it is not a special order invoice.
Upon booking, we will ask what your expected guest counts and max guest counts are. We will recommend an order quantity with date popularity and inventory availability in mind.
ARE YOU ABLE TO SOURCE INVENTORY?
We are able to source more of already existing inventory in most cases, given time to do so. If you are interested in anything on our COMING SOON page, click on the item to view the pre-order date.
Special orders are possible if a client requests an item that does not currently exist in our inventory or at any other local Arizona rental companies. Special orders require full payment of the invoice and the quantities cannot be modified.
IN WHAT CONDITION MAY I RETURN RENTALS?
Glassware: Must be returned in their restaurant grade glass racks with no liquids and stems up.
Plates & Serveware: Must be scraped off and free of most food, stacked inside the storage containers they arrived in.
Flatware: May be placed back in their bins dirty, but please avoid returning them soaked in any sort of liquids to avoid rusting and discoloration.
Candles: Ensure wax is dry before placing back into candle bins. Remove tapered and tealight candles. Candle pillars may remain in candle vases at the discretion of the client.
WHAT HAPPENS IF ITEMS ARE DAMAGED/BROKEN/MISSING?
Accidents happen! We handle damage, broken, and missing items on a case-by-case basis. A few things are taken into consideration: order total, value of item(s), and popularity of item(s). We reserve the right to charge for damage, broken, or missing items at replacement cost.
We require a credit card on file when reserving an order, which we reserve the right to charge for damaged/broken/missing items.
WHAT ARE YOUR POLICIES AROUND INCLEMENT WEATHER?
First and foremost, more than anything, we wish for perfect weather for all of our events! Thankfully, that’s a high possibility in beautiful Arizona.
Our rentals are welcome to be used outdoors. Unfortunately, sometimes weather prohibits proper usage of our rentals. For example, our glass hurricanes are not fit for windy days. Also, candles tend to melt and droop when temperatures rise.
When the forecast shows rain, a backup plan must be established for furniture rentals to be moved indoors or to be covered by a tent with walls. Flooring may also be required, depending on items. Weather can change quickly in Arizona, so for this reason, we do not allow tarp as a solution to protect furniture, even under light rain.
We encourage all of our clients to review weather forecasts and to consider the time of day of their event when planning and reserving rentals. We are unable to offer refunds on rental items not used due to weather.
MAY WE BORROW ITEMS FOR A PHOTOSHOOT?
We have 6 prerequisites to participate in a styled shoot for free:
1. We must receive photos within 2 months of the photoshoot date and receive full access to the gallery.
2. The only dinnerware and dining chairs that can be used in the photos must be from our inventory (chargers, plates, glassware, and flatware). Linens, tables, lounges, candles, and other decor can be sourced elsewhere.
3. Place settings are limited to 8 sets for free use of inventory, but we are open to discussing larger styled shoots depending on the trade.
4. Must use ONE of the our preferred planners, photographers, florists, or rentals from our PREFERRED VENDORS list.
5. Will call items from our warehouse in Phoenix, AZ. If using furniture from us, must be able to pick-up in an enclosed space (ex. closing SUV trunk or enclosed trailer).
6. Cannot be during the following months: October, November, March, and April.
If you are still interested in a styled shoot but do not fit the above criteria, shoot us an e-mail with the date, location, list of vendors, wish list, and a mood board.
We are more willing to do styled shoots outside of our prerequisites if we can feature new inventory or if the mood board is unique and on brand.